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Our Returns Policy
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Returns
You may return most new, unopened items sold and fulfilled by Yu4you.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Items that are opened or returned more than 30 days after delivery will receive a partial refund.
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Partial Refunds
Partial Refunds will be issued for the following items:
- Any item that is returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
- Any item not returned in the condition it was received.
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Orders Returned After 30 Days
Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. Please contact us, and we will provide you with an address to return the item to.
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Exchanges
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement. If you would like to exchange an item for a different one, please return the original item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
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How and When Refunds Are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.
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How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
- Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
- Any book that has obvious signs of use: 50% of item's price.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.
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Packing & Sending Your Return
You can pack and send your return to us in just a few simple steps.
- Contact us to obtain a shipping label.
- Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, please contact us so we can verify your order.
- Affix the shipping label to the outside of the box.
- Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.
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 Please use this form to send us any questions, concerns, complaints, comments, suggestions or compliments you might have regarding our services.
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| Help
Srpski
+44 (20) 8133 9340, 
+1 (518) 632 4533, 
+61 (02) 8005 1233